Official Endless Customers (TAYA) Partner, personally trained by Marcus Sheridan.
Become the Business Google and AI Recommend First in Your Specific Market.
I build you a 100% done-for-you Knowledge Centre of in-depth expert articles that answer your buyers' real questions, so you earn their trust, win more qualified leads, and make selling easier.
Become the Business Google and AI Recommend First in Your Specific Market.
Right now, in your market, Google and ChatGPT are recommending someone else.
I build Knowledge Centres using Marcus Sheridan's Endless Customers methodology - the proven system behind some of the most-recommended businesses on Google and AI worldwide. Honest, expert articles built from your real expertise. Not generic AI content. The kind of content that helps buyers decide before they pick up the phone - and makes Google and AI recommend you. 100% done-for-you, in 8-10 weeks.
See who AI's recommending in your market. Takes 2 minutes.
Certified by Marcus Sheridan
1 of only 5 UK Official Partners
Endorsed by Nigel Botterill
Building Knowledge Centres since 2013
THE SHIFT
Here's what's actually happening with your buyers...
Right now, Google / AI Search (like ChatGPT) are deciding which businesses your buyers see first. Not based on who's been around longest or who spends the most on ads. Based on one thing - who they trust.
And the way they decide trust? They look at your website and ask: "Does this business have genuine expertise we can't find anywhere else?"
For over 60% of businesses, the answer is no. And that means they're invisible.
Mark is one of only 5 people in the UK certified to implement ‘Endless Customers’ (TAYA) methodology – personally trained by the man who wrote the book on it – Marcus Sheridan.
Proven across thousands of businesses
Here's how simple it is.
You don't need to learn this, or protect ten hours a week, or hope you're doing it right. I carry all of it and do it all for you.
1. You share your expertise. A few hours of your time across 3 conversations. I extract what's uniquely in your head - the stuff no AI tool could generate on its own.
2. I build the whole thing. 35+ articles, fully structured, interlinked, and deployed on your website. Strategy, writing, AI video summaries - everything handled.
3. Google and AI start recommending you, and you use the articles in your sales process to close faster. Your buyers find you first. They arrive pre-educated, pre-sold, and ready to buy - because they already trust you.
Timeline: 8–12 weeks from start to live.
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Data analytics
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Website design
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Event marketing
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Brand strategy
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Content creation
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PPC advertising
Mark Reynolds with Knowledge Centre client Angela Cox, Paseda360 – Winner of the 2026 Business Awards UK – Best Training Program
What the first four months often looks like.
From launch, the traffic starts coming, and month on month it compounds. But here’s what makes it different. Every article answers a real question a real buyer is asking, so the people it pulls in are ready to buy, not idly browsing. That’s the opposite of blog posts, which catch people far too early in the journey, when they’re curious but not buying. This traffic converts because it was built to.
The proof, not the promise.
This isn't theory. It works.
One Knowledge Centre I built was valued at around half a million pounds a year by the buyer's own team when the business sold. A sceptical, hard-nosed audience, reaching a very positive verdict.
Another business that followed the same methodology (they went the DIY route) went from 400 visitors a month to 40,000 from Google and stopped its Google Ads. All from a Knowledge Centre.
View my case studies where you can see some of the Knowledge Centres that I've built and the global success stories from Marcus Sheridan's methodology.
Don't just take my word for it.
Marcus Sheridan created the Endless Customers methodology which my Knowledge Centres are based on. Watch the video to hear what he says about my work. And below watch Nigel Botterill introducing Mark Reynolds from the EC convention stage to 1200 business owners (very kind of Nigel as he didn’t have to).
Here’s an example above of one of my clients, and you can check out the case studies here (focus on the ones marked “Built by me”) to see how the design changes for each different client, making it match the brand of your website.
What you get.
First, you get an asset that will compound month on month so you become the business Google and ChatGPT recommend first in your specific market – and making it easier to sell and increasing the number of recommendations you get from Google and ChatGPT.
Here’s what else you get:
- Custom designed Knowledge Centre section on your website
- 30x, 60x or 100x in-depth expert articles built from your real expertise
- Specific titles of 40+ article so you can continue writing after the project
- 5-8 Ultimate Buying Guides
- Your own Digital AI video twin
- Video summary of every article
- Custom images throughout
Individually researched. Personally built and reviewed by me, line by line.
Is this right for you?
A good fit if... you're genuinely good at what you do, sell something buyers research before they commit, and want to be the trusted name in your market.
Not for you if... you want cheap, fast content, or you're not willing to feed the asset once it's built.
You could learn the method and build it yourself over about six months - people have done it, but it increases the risks of failing.
Or you could hand it to someone who's done it many times and get it right the first time.
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Data analytics
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Website design
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Event marketing
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Brand strategy
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Content creation
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PPC advertising
Mark Reynolds with Knowledge Centre client Angela Cox, Paseda360 – Winner of the 2026 Business Awards UK – Best Training Program
Clients Served
Customer Satisfaction
Engagement Increase
Time Saved
“Watch the video showing what business owners said as I spent two days at the Entrepreneur Circle Implementor event, helping 35+ business owners build and improve their Knowledge Centres.”
The Knowledge Centre expert the Entrepreneur Circle turns to.
When the Entrepreneur Circle ran its Implementor event, I was the person they brought in to help members with their Knowledge Centres.
Over two days I sat down with more than 35 business owners, one after another, working through the real questions their buyers ask and how to answer them honestly.
This is the Endless Customers methodology that Marcus Sheridan created, applied hands-on, in the room. Not theory from a slide.
Don't let lack of time & expertise hold you back
Ready to bring your Knowledge Centre alive?
My name's Mark Reynolds and my specialism is bringing ‘They Ask, You Answer’ alive for businesses – and people say I'm really good at it.
If you’ve ever read the book ‘They Ask, You Answer’ and wanted to build a Knowledge Centre for your business – but either not managed to get around to it, or you’ve dabbled and had a go but it's not bringing the results you hoped, then we should talk.
I've been trained by Marcus Sheridan himself and I'm a ‘They Ask, You Answer’ Certified Coach. (I’m the one on the right!!)
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Data analytics
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Website design
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Event marketing
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Brand strategy
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Content creation
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PPC advertising
Finally, get it done
You already know this works. The question is who gets it done?
Plenty of people have heard Marcus Sheridan on stage, thought "what a brilliant idea," and done nothing about it a year later. Two years later.
Not because they're lazy, because it's not their job and life gets in the way.
And the ones who do try it themselves often find it doesn't work, because this is far more than publishing content. Done the wrong way, it just adds to the noise.
That’s the whole reason to have a chat with me. I’m an official partner of a proven methodology, I’ve been building these since 2013, and I get it done properly, so you don’t spend two years meaning to.
No pressure, no jargon. During the call we’ll look at your buyers and whether this is right for you. And if it isn’t, I’ll tell you straight. Find out more on my booking page.
"This is for the disruptors, the ones that dare to reimagine their industries, challenge convention, and lead with honesty and boldness, proving that mediocrity is never the only option": Marcus Sheridan, "Endless Customers"
“I spend my time around people who think hard about how businesses get known and trusted. That’s the whole job, and it’s exactly what I build into your Knowledge Centre. Watch the full 40-minute talk here.”
Keeping good company.
I was invited to speak for 40 minutes on this at The National Coaching Conference in Birmingham, on the same bill as Daniel Priestley, of StoryApp and Steven Bartlett's 'Diary of a CEO' fame.
That's him in the green room with me, moments before he went on.
I'll be honest about the Steven Bartlett connection, because honesty is rather the point of everything I do... I don't have a connection.
Although I did meet him briefly at another event, where Steven looked at me and said, "Don't I know you?" I'm choosing to take that as a ringing endorsement!
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