There’s a powerful, frustrating gap that almost every ambitious business owner falls into.
It’s the gap between knowing exactly what you need to do to dominate your market and actually having the time and resources to get it done.
You’ve seen the vision.
You’ve likely read Endless Customers(TAYA) or seen author Marcus Sheridan on stage and felt that spark. You know that becoming the most trusted, helpful teacher in your space is the key to unlocking growth.
But who is going to build it for you?
That gap—between vision and execution—is my entire specialism.
I’m Mark Reynolds, and for UK business owners who are ready for real action, I am The Knowledge Centre Guy.
My role isn’t to teach you the theory; it’s a completely done-for-you service that builds your most powerful sales and marketing asset from start to finish, freeing you to do what you do best: lead your business.
Trusted by Authorities, Valued by Peers
Building trust is my business, but you don’t have to take my word for it. I am a Certified Endless Customers Partner, personally trained by Marcus Sheridan.
My commitment to this framework is absolute—I’ve travelled to his workshops in the USA and worked with him in New Orleans to ensure I can deliver this system at the highest level for UK businesses.
Marcus Sheridan, Author of Endless Customers “If you’re serious about making They Ask, You Answer work, you need to talk to Mark… He doesn’t just teach this stuff, he makes it happen. And trust me, my friends, that’s exactly what businesses need today, real action, not just more talk.”
Nigel Botterill, Founder of Entrepreneurs Circle “Mark’s the real deal and when it comes to getting your Knowledge Centre sorted properly, there’s no one better.”
Angela Cox, Paseda360 & EC ‘Most Inspiring Business Person’ Award Winner “A massive HIGH TEN for Mark Reynolds. I work with lots of partners to help me on different aspects of the business and have to say, Mark shines very brightly… He really cares about getting everything right and I feel he goes beyond the extra mile.”
My Journey: A Career Dedicated to UK Businesses
My path to becoming The Knowledge Centre Guy was forged over two decades in the trenches of small business marketing, based in Warwickshire and serving clients across the UK.
I built my first website in 1998 and, after graduating with First Class Honours, I dived straight in, helping businesses get results online while Google was still in its infancy.
In 2007, I founded my own agency because I saw too many business owners being let down by web agencies that didn’t understand their world.
And that’s a key point: I’m not a consultant who has spent a career in large corporations. I have spent my entire career—since 2002—living and breathing the challenges and opportunities of ambitious UK businesses. This deep expertise has led to me becoming a trusted advisor not just for individual companies, but for entire industries.
When The Kbsa, the UK’s leading association for Independent Kitchen Retailers, needed expert guidance on their digital strategy, they came to me.
But the “aha!” moment of my career came in 2019 when I discovered the philosophy of They Ask, You Answer (which was to become ‘Endless Customers’).
It was a lightning bolt that articulated the exact truth I had been observing for a decade: the secret to growth wasn’t just more marketing; it was a fundamental shift towards becoming the most trusted teacher in your space.
I realised that the Knowledge Centres I had been building since 2013 could bring great success on a large scale to UK businesses.
From that moment, my professional mission was clear.
I pivoted from being a generalist to a dedicated specialist, and I’m incredibly proud that over 15 years later, I still work with some of my very first clients—a testament to the lasting partnerships and results we build together.
The Feeling of Getting It Done, Properly
As a business owner, you carry the weight of a dozen strategic projects you know need to happen.
A Knowledge Centre is one of the biggest. It sits on your to-do list, a source of constant, low-grade pressure, because you know its potential but can’t find the hours to execute it yourself.
This service is designed to lift that entire weight.
The moment you hand this over to me is a moment of profound relief. It’s the feeling of liberation that comes from offloading the complex “how” to a trusted expert, so you can reclaim your focus for the “what’s next” in your business.
It’s the confidence you feel during the process, knowing your most important strategic asset is being built to the highest standard, without you being dragged into the weeds.
And finally, it’s the deep satisfaction of seeing it work.
When the higher-quality leads arrive, when you or your sales team closes deals faster, when you see this powerful engine running and generating results while you were focused on your own genius zone, that’s the true return on investment.
You haven’t just bought a project; you’ve made a smart, decisive investment in your own leverage and peace of mind.
Ready for Real Action?
You’ve heard from the authorities and your peers. You know this works. The only thing standing between your vision and dominating your market is the decision to finally get it done.
If you’re ready to have the UK’s leading ‘Endless Customers’/TAYA Partner handle the entire implementation for you, the next step is to book a brief, no-fluff Strategic Discussion. We’ll quickly determine if we’re a good fit and map out a clear path forward.
